Loading...

Frequently Asked Questions

Find answers to frequently asked questions about Source Medium

How it Works

Q:

How are the metrics in the Slack reports calculated

The daily report groups orders from the previous day using the store's default timezone. Revenue numbers are calculated using each order's subtotal, which is the amount after discounts but before shipping, taxes, and tips.

Q:

How are the sales breakdowns calculated in the Slack reports?

All breakdowns are calculated using the data directly from Shopify. Shopify ties a range of meta data to each order, which we use to aggregate and present to you for additional insights.

Q:

How does the Slack report work?

We use data from Shopify to build the reports, based on your store's default timezone and currency. The report is sent out daily at 5am EST everyday. Due to the geographic span of our customer base, we'll be sending the reports at 5am in the store's default timezone in the near future.

Q:

How is the report sending time determined?

The Slack report sends at 7am at the local timezone specified in your Shopify account. The data is collected exactly at 7am for previous day's orders up until midnight the previous day using the default timezone set in your Shopify store account.

Q:

Why are the ecommerce numbers different from my Google Analytics?

There could be a few causes for discrepancies with Google Analytics Enhanced Ecommerce. For instance, GA will not work properly for users with Ad Block enabled, so those orders will not make it into the system. Depending on our Enhanced Ecommerce setup, there could also be over-reporting for cancelled and refunded orders.

Back to Top

Shopify App Installation

Q:

How do I find my store ID?

Your Shopify store ID is the first part of the URL when you're logged into your store. After logging into Shopify, look for the URL in your browser and copy the first part of the URL. For example, if your store URL is https://my-test-store.myshopify.com, your store ID is "my-test-store". Use that to install the Daily Slack Report app to your store.

Q:

What if I'm not authorized to install the Shpoify app?

Shopify only allows the store owner to install apps. If you're not the store owner, share our app install page URL with your store owner at https://www.sourcemedium.com/shopify-app.

Back to Top

Pricing & Plans

Q:

How does the trial work?

We offer a free 7-day trial. During the trial, our team will work closely with you to integrate your data sources and setup your dashboard. We'll also work closely with you to onboard and train your team during this time. To initiate your trial, please first reach out for a demo.

Q:

What plans are available currently?

We have plans that cater to every size of business. Please reach out for a demo to learn more. If you're interested in our Slack reporting app, we currently offer it for free for a limited time only.

Back to Top

General Questions

Q:

What data source do you currently integrate with?

We integrate with over 50+ data sources most commonly used by Shopify merchants. Besides Shopify, we integrate directly with platforms like Facebook, Google Ads, Google Analytics, ReCharge, Klaviyo, and many more. If you're curious about a specific integration, please reach out to us for more information.

Back to Top

Source Medium is the Ecommerce Analyst that Never Sleeps