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Frequently Asked Questions

Find answers to frequently asked questions about Source Medium

How it Works

Q:

How are the metrics calculated

The daily report groups orders from the previous day using the store's default timezone. Revenue numbers are calculated using each order's subtotal, which is the amount after discounts but before shipping, taxes, and tips.

Q:

How are the sales breakdowns calculated

All breakdowns are calculated using the data directly from Shopify. Shopify ties a range of meta data to each order, which we use to aggregate and present to you for additional insights.

Q:

How does the report work?

We use data from Shopify to build the reports, based on your store's default timezone and currency. The report is sent out daily at 5am EST everyday. Due to the geographic span of our customer base, we'll be sending the reports at 5am in the store's default timezone in the near future.

Q:

How is the report sending time determined?

The report sends at 7am at the local timezone specified in your Shopify account. The data is collected exactly at 7am for previous day's orders up until midnight the previous day using the default timezone set in your Shopify store account.

Q:

Why are the numbers different from my Google Analytics?

There could be a few causes for discrepancies with Google Analytics. For instance, GA will not work properly for users with Ad Block enabled, so those orders will not make it into the system. Depending on our Enhanced Ecommerce setup, there could also be over-reporting for cancelled and refunded orders.

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Shopify App Installation

Q:

How do I find my store ID?

Your Shopify store ID is the first part of the URL when you're logged into your store. After logging into Shopify, look for the URL in your browser and copy the first part of the URL. For example, if your store URL is https://my-test-store.myshopify.com, your store ID is "my-test-store". Use that to install the Daily Slack Report app to your store.

Q:

What if I'm not authorized to install the app?

Shopify only allows the store owner to install apps. If you're not the store owner, share our app install page URL with your store owner at https://www.sourcemedium.com/shopify-app.

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Pricing & Plans

Q:

Can I try the app before paying?

Sure! The Shopify app is free to install with a 7-day trial. If you feel like Source Medium is not for you, simply uninstall the app and you will not be charged.

Q:

How does the money back guarantee work?

If you decide the Shopify Slack Reporting App is not for you within 30 days of your initial subscription, simply email us at support@sourcemedium.com and we'll refund you the first month subscription fee.

Q:

What plans are available currently?

For a limited time, we're offering the "Early Access Plan" at a discounted monthly price. Every early access customer will get the full benefit of our product. As we develop additional features and mature the product, we'll be switching over to our tiered price offering.

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General Questions

Q:

Will you integrate other data sources in the future?

Yes! We're looking at integrating with Google Analytics, AdWords, and Facebook in the immediate future. If you have other suggestions, please don't hesitate to contact us at support@sourcemedium.com.

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Source Medium is the Ecommerce Analyst that Never Sleeps